What can I return?
• You may return any item purchased from Lady Selection Fashion that is unused, in new condition or any item that was damaged upon receipt.
• Customised styles, kids wear, jutties, blouses & accessories are non-returnable.
• Sale products are non-returnable.
Who pays for shipping and what are the return charges?
• Shipping is free within and outside India.
• For orders delivered within India – FREE Returns
• For orders delivered in US – Reverse pick up charges – $40 Per Item
• For orders delivered in rest of the countries – Customers will be responsible to ship the product back to us with tracking details at firstname.lastname@example.org. The customer will be liable to pay the return shipping and customs charges which is non-refundable.
Are there any duties and taxes?
• For customers within India, all prices specified on the website are inclusive of GST.
• For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees or local/VAT taxes. Lady Selection will not reimburse these expenses. It is necessary to pay these in order to release your order from customs. • For Canada customers: We will refund 50% duty charges as a store credit which can be used in future orders. We would require you to mail us the duty invoice copy shared by the transporter on email@example.com / . Refund will be done within 7-8 working days.
When will I get my refund?
• We will gladly exchange or give store credit. Sorry No Refund*.
• Store Credit validity is 1 Year. This can be used in our physical stores as well.
• Store credit is not applicable in stores in sale period
How can I claim my return?
• For returns/exchanges requests kindly login to your account, click “My Returns/ Exchanges” and select the order number and place a request (check steps to claim at the bottom). Our Service Manager will revert back to you within 24 hours’ time.
• You can also return/exchange at our Kalki stores in Mumbai, India.
How much time the does refund take?
• Refund is processed once the product is delivered back to our warehouse and quality check is done.
• Refunds usually take 8-10 working days.